Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Danielle peck

Danielle peck

September 4, 2026

5  out of  5
rating by Danielle peck
"The agent I worked with named Tyler was amazing. We set an appointment time for 11 AM and he was prompt and friendly. Everything Tyler said he would do, he did to the T. Tyler was extremely knowledgeable about my coverage options and also very patient with me to make sure I understood the switch from one provider to the next. He helped me save over $100 on car insurance per month and helped me get renters insurance bundled to save more. While everyone may not be able to save as much as I did definitely explore the options with Tyler and State Farm. 10/10 customer service experience."
Profile photo of Jan Canini

Jan Canini

September 2, 2026

5  out of  5
rating by Jan Canini
"Mark worked very hard to figure all I had to do to the things required to update my sister's policies. Great to work with"
We responded:
"Hi Jan~ Thank you so much for the 5-star review! We’re glad we could help make your experience simple and straightforward. We appreciate the opportunity to help you protect what matters most and look forward to serving you in the future!"
Profile photo of jim vanoni

jim vanoni

August 31, 2026

5  out of  5
rating by jim vanoni
"Phenomenal experience. Very knowledgeable and walked me through the process, Gsve me different options and gave their professional advice. Made it very easy during the process."
We responded:
"Hi Jim~ thank you so much for this! I am so thankful that you are part of our Agency and appreciate your business~ "
Profile photo of Deborah Schmidt

Deborah Schmidt

August 26, 2026

5  out of  5
rating by Deborah Schmidt
"Fast and easy transfer from Iowa to Illinois insurance! Tyler was great!"
We responded:
"“Thank you for the 5-star review! We’re so glad we could help make your insurance transition from Iowa a smooth one. We appreciate you trusting our agency with your auto, home, and insurance needs, and we look forward to being here whenever you need us. Thank you again!"
Profile photo of Amy

Amy

August 26, 2026

5  out of  5
rating by Amy
"Always always helpful and no matter who you speak to they always answer every question without making you feel stupid. Today I dealt with Tyler and he was absolutely amazing. Gave me several different options, but didn’t pressure me to do anything. Will definitely stay with Mark‘s firm and will never go to another insurance company because I’ve had nothing but good things from State Farm."
We responded:
"Hi Amy~ I can't thank you enough for the great review! We appreciate you taking the time to recognize Tyler and our Agency~ Providing friendly, responsive service for auto, home, and life insurance is very important to us. We’re grateful to have you as a customer!”"
Profile photo of Dan Wenninger

Dan Wenninger

August 25, 2026

5  out of  5
rating by Dan Wenninger
"I’ve had a great experience working with Tyler at Mark Cortesi State Farm. Tyler has been extremely helpful, responsive, and always takes the time to make sure I understand my options. He makes the whole insurance process easy and stress-free, and I really appreciate the great customer service. Highly recommend Tyler and the team at Mark Cortesi State Farm!"
We responded:
"Hi Dan~ Thank you so much for the kind words. We are so appreciative of you and really glad that you found working with Tyler so easy. Thank you again for the great review!"
Profile photo of Con con Jan jan

Con con Jan jan

August 21, 2026

5  out of  5
rating by Con con Jan jan
"Great customer service 100% guaranteed"
We responded:
"Hi! Thank you so much for the review.. we appreciate you! "
Profile photo of Dennis Frye

Dennis Frye

August 18, 2026

5  out of  5
rating by Dennis Frye
"Been my agent for 19yrs. Love the service and professionalism"
We responded:
"Glad to have you as part of our family!"
Profile photo of Kelly Fromm

Kelly Fromm

August 18, 2026

5  out of  5
rating by Kelly Fromm
"Always helpful!! If paying my bill or having to make a claim, you can walk in a see someone who can help you figure it out. Wouldn’t deal with anyone else, have had State Farm for almost 30 years."
We responded:
"Thank you so much Kelly~ We have appreciated you and your family and really appreciate the great review!"
Profile photo of Laura K

Laura K

August 18, 2026

5  out of  5
rating by Laura K
"I have been working with this group for a couple years and it has been the easiest, friendliest insurance agency I have ever worked with. They all returned my calls immediately and never pressured me in any way. Thank you all. Keep up the good work."
We responded:
"Thank you so much, Laura! Your feedback means a lot to us!"
Profile photo of Brittany Chambers

Brittany Chambers

August 17, 2026

5  out of  5
rating by Brittany Chambers
"My daughter recently hit a deer and Tyler Kirby was absolutely WONDERFUL to work with. He answered all of my questions plus some in regard to other coverages. Knowledgeable, friendly, and willing to help in any capacity. Highly recommend!"
We responded:
"Hi Brittany! Thank you so much for the kind words~ Tyler does an amazing job and we are lucky to have him and you as a customer.. Thank you again!"
Profile photo of DeLeon Rainey

DeLeon Rainey

August 14, 2026

5  out of  5
rating by DeLeon Rainey
"Outstanding and exceptional service- hands down."
We responded:
"Thank you for the awesome review! We appreciate your business and glad you had a great experience! "
Profile photo of Brit Brat

Brit Brat

August 13, 2026

5  out of  5
rating by Brit Brat
"Very helpful and convenient"
We responded:
"Thank you so much! We appreciate you! "
Profile photo of aaron vonholten

aaron vonholten

August 13, 2026

5  out of  5
rating by aaron vonholten
"All the staff here is amazing"
We responded:
"Thank you so much Aaron! We appreciate your business!"
Profile photo of Cudi Crazy

Cudi Crazy

August 13, 2026

5  out of  5
rating by Cudi Crazy
"Tyler Kirby has been nothing but persistent and got me a better deal from my last insurance company"
We responded:
"Tyler is one of the best!"
Profile photo of diana mcealroy

diana mcealroy

August 12, 2026

5  out of  5
rating by diana mcealroy
"Every one in this office are very nice and they treat me like family!"
We responded:
"Thank you Diana!"
Profile photo of McKayla Forbes

McKayla Forbes

August 7, 2026

5  out of  5
rating by McKayla Forbes
"Great customer service! I always feel like my situation is resolved and all questions have been thoroughly answered by the end of a phone call. They work super fast and very diligently. They have a great team as well. I recommend! They were so helpful with my auto and renter insurance policies, it made me feel like I could have called way sooner!! They helped lift weight of my shoulders, and I am very grateful to be insured by such a great company and group."
We responded:
"Hi! Thank you so much for the great review! We appreciate you! "
Profile photo of Monica Barry

Monica Barry

August 6, 2026

5  out of  5
rating by Monica Barry
"Representative Tyler-great listening skills and quick to assist."
We responded:
"Thank you so much for the fantastic review, Monica! It's wonderful to hear that you had a positive experience. Your feedback means a lot and helps us continue to provide excellent service."
Profile photo of Dorothy Price

Dorothy Price

August 6, 2026

5  out of  5
rating by Dorothy Price
"Very friendly service and service representative. Very helpful whenever I have had to contact them."
We responded:
"Thank you, Dorothy, for the perfect rating! "
Profile photo of Susan Schoen

Susan Schoen

August 6, 2026

5  out of  5
rating by Susan Schoen
"I have done business with this agency for many years and have always experienced excellent service over the phone for any of my needs. Everyone is pleasant and knowledgeable with regard to my auto and home insurance. I reside in Decatur would recommend Mark Cortesi Insurance Agency to anyone living in or around Springfield, Illinois."
We responded:
"Thank you so much for the kind words and great review~ We appreciate you!"
Profile photo of elijah james

elijah james

July 31, 2026

5  out of  5
rating by elijah james
"Never let me down State Farm is the way to go for insurance"
We responded:
"Thank you for the great review~ We appreciate you! "
Profile photo of Matthew Nolte

Matthew Nolte

July 31, 2026

5  out of  5
rating by Matthew Nolte
"Tyler was very helpful over the phone with saving me money and me reviewing my insurance needs."
We responded:
"Hi Matthew~ I am so pleased to hear that~ Thank you for the great review! "
Profile photo of Grace Norris

Grace Norris

July 23, 2026

5  out of  5
rating by Grace Norris
"I needed roadside assistance and Quincy was helpful, patient and courteous, both times I called!
I will recommend State Farm, Mark Cortesi every chance I get!
Thank you."
We responded:
"Hi Grace~ thank you for the kind words...Quincy is amazing! "
Profile photo of Donna Spent

Donna Spent

July 23, 2026

5  out of  5
rating by Donna Spent
"Agent was cordial & professional. A reasonable premium was reached for my H/A Ins. Happy with the results!"
We responded:
"Hi Donna~ Thank you so much for the great review! We are glad you are part of our family! "
Profile photo of Jessica Jones

Jessica Jones

July 15, 2026

5  out of  5
rating by Jessica Jones
"Recently attended one of their events. Had a very good time with my family! Thanks for the hospitality"
We responded:
"Thank you Jessica~ We are glad you and your family had a good time!
"